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Application Support Analyst

STARTING MONTHLY SALARY: $4,496

Listing Expiration Date: 

March 31, 2025

Applicants must upload a cover letter and resume with their application.

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Job Description Summary

  • Demonstrate extensive knowledge of all levels of application support including; maintenance, loads, updates, and troubleshooting. Demonstrate the ability to develop interfaces between various applications

  • Provide application support for various software applications used by the members of the KCPD including; Motorola CAD, Memex, Niche, Service Desk, and AlertNet. Provide support for any existing department application that may be added to the oversight of the Application Support Section.

  • Maintain and update Service Desk Application which is used by Information Services members to monitor and track IT problems, projects, assets, and contracts.

  • Perform analysis related to tracking overall quality and functionality of applications. Interact with end users on a consistent basis to gather feedback in order to assess accessibility, performance, and reliability of applications.

  •           Design, build and maintain websites using authoring or scripting languages, content creation tools, management tools, and digital media.

  •          Develop and maintain web-based applications, utilizing standard programming languages, content creation tools, management tools, and digital media.

  • Other related duties...see full job description for more detail.

Requirements & Qualifications:

  • High school diploma or equivalent

  • Must reside within 30 statute miles of Kansas City, Missouri city limits during employment

  • Successful completion of medical, physical fitness, psychological evaluations, and CVSA test

  • Must have the ability to establish and maintain effective working relationships with their team, department members, vendors, and the public.

  • Must have the ability to work independently, as well as in a team atmosphere. 

  • Five (5) years' experience in performing advanced software application support as related to the duties listed in the linked document is preferred.

  • Experience with C#, TCP/IP networking, Visual Studio, .Net Programming, and Microsoft Server Support, also preferred

  • Web programming experience must be demonstrated

  • Familiarity with at least one of the following programming languages: PHP, ASP.NET, JavaScript or Ruby on Rails

  • Must possess a valid Missouri driver’s license and a good driving record 

Physical, Cognitive, and Psychological Requirements:

  • Must meet department-established physical, cognitive, and psychological health standards
  • Must be able to lift up to 50 pounds, bend, crawl, carry equipment, kneel, climb, work on the floor under counters and desks, multiple times a day
  • Position operates in a standard office environment 100% of the time.