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Call Taker/Dispatcher

STARTING MONTHLY SALARY: $3,842

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Job Description

  • Answer emergency and non-emergency calls and determine if Police, Fire, or Ambulance is needed, efficiently and in a calm, professional manner.
  • Interview and respond to the caller’s situation to provide services, information, and/or referral to other agencies or elements.
  • Obtain information, efficiently and accurately determine type of call and priority, and enter details into the Computer Aided Dispatch (CAD) system simultaneously in order to assist officers and foster officer and citizen safety.
  • Monitor and manipulate multiple computer screens. 
  • Maintain confidentiality regarding sensitive or confidential information.

Read the Full Job Description for Call Taker

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Dispatcher Job Description

Requirements & Qualifications:

  • High school diploma or GED
  • Must reside within 30 statute miles of Kansas City, Missouri city limits during employment
  • Successful completion of medical, physical fitness, psychological evaluations, and CVSA test
  • Keystoke test: 80% accuracy or better
  • TABE Assessment
  • MMPI Assessment

Experience:

  • Previous typing and data entry experience is required

Supervisory Responsibility:

  • None

Skills & Knowledge:

  • Ability to develop and maintain cooperative and professional working relationships with fellow employees, representatives from other departments, and supervisors
  • Ability to use logic and reasoning to reach conclusions and approaches to problems
  • Ability to use judgement and decision-making skills to evaluate situations, establish priorities, and resolve
    matters
  • Ability to think quickly and work under stressful conditions
  • Ability to actively listen and communicate effectively
  • And, the ability to follow verbal and written instructions

Physical, Cognitive, and Psychological Requirements:

  • Must meet department-established physical, cognitive, and psychological health standards
  • Position requires light lifting (5-20 pounds) two to three times a day
  • Ability to hear and use the telephone
  • Ability to perform stationary work at a computer screen and keyboard
  • Incumbent will be required to sit/stand at a designated console for prolonged periods of time, utilize a computer micro-touch screen, type information into a computer terminal, while gathering and disseminating information over the telephone and/or computer screen.