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Computer Services Analyst I, Microsoft 365 Administrator

Starting Monthly Salary: $5,077

Listing Expiration Date: 

November 6, 2025

Applicants must upload a resume and cover letter outlining their qualifications for this position with their application.

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Brief Job Description

  • Administer and maintain core Microsoft 365 services including: Exchange Online, SharePoint, Teams, OneDrive and Microsoft Entra ID (formerly Azure AD).

  • Provide Tier 1 and 2 support and act as a subject matter expert for Microsoft 365-related requests and incidents.

  • Assist in the setup, configuration and maintenance of user accounts, groups, mailboxes, Teams, and SharePoint sites.

  • Monitor and respond to alerts, service degradation and outages within the M365 environment.

  • Support endpoint configuration and mobile device management using Microsoft Intune.

  • Maintain user access control and implement best practices in identity and permissions management.

  • Assist with onboarding and offboarding of personnel and associated account permissions.

  • Work with internal IT teams and vendors to troubleshoot and escalate issues as necessary.

  • Maintain documentation related to M365 procedures, user guides and configuration settings.

  • Participate in projects related to the deployment or enhancement of Microsoft 365 features.

  • Maintain reliable and predictable attendance. May be required to work flexible hours and/or mandatory overtime for special projects

  • Continue to advance skills through continuous proficiency development.

  • Perform related duties as required.

Requirements & Qualifications:

  • Associate’s Degree in Information Technology, Computer Science or comparable field; equivalent combination of education and related work experience will be considered.
  • Familiarity with Microsoft 365 administration tools and services.
  • Basic experience with Exchange Online, SharePoint, Teams, OneDrive and Entra ID.
  • Experience with ticketing systems and incident/request resolution.
  • Knowledge of Microsoft Intune or similar mobile device management platforms.
  • PowerShell or scripting experience for basic automation tasks is desirable.
  • Strong analytical and troubleshooting skills with a proactive approach to problem solving.
  • Excellent customer service skills and the ability to communicate effectively with non-technical users.
  • Must be detail-oriented, organized and capable of managing multiple tasks.

Incumbent will be required to complete a post offer, pre-employment testing per Department Policy.

Physical, Cognitive, and Psychological Requirements:

  • Must meet department-established physical, cognitive, and psychological health standards

  • Position is primarily sedentary and involves working at a computer the majority of the day. 

  • May be required to occasionally lift and move IT equipment up to 50 lbs. 

  • Availability for after-hours support or maintenance may be required.