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Computer Services Technician

STARTING MONTHLY SALARY: $3,551

Listing Expiration Date: 

January 31, 2025

Applicants must upload a cover letter and resume with their application.

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Job Description Summary

  • Provide technical assistance, excellent customer service, and problem solving to users for all devices connected to the network.
  • Technician will manage work tickets, requests, tasks, and time-logs from creation through resolution within the helpdesk software. Must have ability to effectively communicate problem information and analysis verbally and in written documentation.
  • Provide desktop support for hardware, software, adds, moves and changes for all network supported devices. Follow technical procedures to conduct diagnostics.
  • Adhere to department protocol, methods, and security, related to the installation and maintenance of all hardware and software.
  • Provide cost estimates, technical advice, needs and compatibility risk analysis, assist in developing and implementing department procedures and standards for all personal computer systems.
  • Maintain Technology Support Section’s inventory of personal computers, printers, peripheral equipment and software along with providing documentation of the fixed assets of KCPD networked equipment.
  • Maintain and process disposal of decommissioned equipment.
  • Maintain reliable and predictable attendance. Work an on-call rotation schedule in conjunction with a regular work schedule.
  • Other related duties...see full job description for more detail.

Requirements & Qualifications:

  • High school diploma or equivalent
  • Must reside within 30 statute miles of Kansas City, Missouri city limits during employment
  • Successful completion of medical, physical fitness, psychological evaluations, and CVSA test
  • Must have the ability to establish and maintain effective working relationships with their team, department members, vendors, and the public.
  • Experience in the IT field and CompTIA A+ certification is required by the completion of the 6-month probationary period.
  • Preferably, candidates should have a minimum of five years of experience in application development, a related field, or a combination of both.
  • Position requires a minimum of one year of experience in personal computer installation and support.
  • Must have knowledge with local area network installation and administration.
  • Must possess a valid Missouri driver’s license and a good driving record 

Physical, Cognitive, and Psychological Requirements:

  • Must meet department-established physical, cognitive, and psychological health standards
  • Must be able to lift up to 50 pounds, bend, crawl, carry equipment, kneel, climb, work on the floor under counters and desks, multiple times a day
  • Position operates in a standard office environment 50% of the time; remaining 50% is spent in a vehicle and at other department facilities