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Video Support Technician

STARTING MONTHLY SALARY: $3,551

Listing Expiration Date: 

January 31, 2025

Applicants must upload a cover letter and resume with their application.

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Job Description

  • Provide tier 1 technical assistance and problem solving to users for all devices connected to the video network.  Maintain work tickets, requests and tasks as reported.
  • Provide desktop support for hardware, software, adds, moves and changes for all network supported devices related to video evidence systems.
  • Provide cost estimates, technical advice, review needs and compatibility risk analysis, standards and procedures development, and standards implementation for personal computer systems related to video evidence systems.
  • Maintain Digital Technology Section inventory of personal computers, printers, peripheral equipment and software and provide documentation of fixed assets for the department’s inventory of networked equipment.
  • Maintain and process disposal of old or broken equipment.
  • Maintain all mobile devices including, but not limited to, in-vehicle systems and body worn systems.
  • Review video evidence for redaction in accordance with Missouri Sunshine Law and records requests.
  • Receive, process and fulfill video records requests from internal Department elements, prosecutors, attorneys, members of the public, insurance companies, outside law enforcement agencies, and media organizations.
  • Perform related duties as required.

Requirements & Qualifications:

  • High school diploma or GED

  • Must reside within 30 statute miles of Kansas City, Missouri city limits during employment

  • Successful completion of medical, physical fitness, psychological evaluations, and CVSA test

  • Be able to clearly express themselves in both written and oral formats

  • Knowledge of basic electronics and communication electronics is required. 

  • Have knowledge of wired communications systems, such as local area networks (LAN) and wide area networks (WAN) and proficiency in computer network installation and administration

  • Must have a current valid driver’s license and good driving record

  • Must have the ability to work flexible hours, overtime, on-call, weekends and/or holidays, including responding to crime scenes and critical incidents.

Experience:

  • Extensive technical and vocational computer training

  • A minimum of one year of experience in personal computer installation and support  

Supervisory Responsibility:

  • None

Physical, Cognitive, and Psychological Requirements:

  • Must meet department-established physical, cognitive, and psychological health standards

  • Must be able to lift up to 50 pounds, bend, kneel, and climb stairs and ladders with equipment on a daily basis 

  • Must be able to work in all types of weather conditions when outdoors deploying electronics

  • Must have the ability to establish and maintain effective working relationships with department members, vendors, and the public

  • Must be prepared to view video that may contain violent, obscene or disturbing images that depict blood and human body parts.

Access full job description here.