Call Taker

STARTING MONTHLY SALARY: $4,339

Applicants must upload cover letter and resume with application.

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Job Description

  • Answer emergency and non-emergency calls and determine if Police, Fire, or Ambulance is needed.

  • Respond to a variety of emergency and non-emergency phone calls quickly, accurately, and in a calm professional manner. 

  • Interview and respond to the caller’s situation to provide emergency services, information, and/or refer callers to other agencies or elements.

  • Obtain pertinent information, accurately and quickly to determine the type of call, assign a priority, and enter the information into the CAD (Computer Aided Dispatch) system simultaneously in order to assist officers and to foster officer and citizen safety.

  • Access and interpret warrant data and criminal history information in the MULES/NCIC system to determine appropriate call handling.

  • Monitor and manipulate multiple computer screens to include CAD, telephone, mapping system, MULES/NCIC, and security alarms.

  • Maintain confidentiality regarding sensitive or confidential information

  • Assist switchboard operators when necessary.

  • Maintain reliable and predictable attendance. Must be punctual responding to assigned shift, have the ability to work overtime, weekends, and holidays, as well as day, evening, or over night shifts.

  • Assist in the training of new call takers.

  • Perform related duties as required.

 

Requirements & Qualifications:

To successfully perform the essential functions of this position, the incumbent must be at least 18 years of age and have:

·  a high school diploma or equivalent;

·  previous typing and data entry experience;

· the ability to develop and maintain cooperative and professional working relationships with fellow employees, representatives from other departments, and supervisors;

· the ability to use logic and reasoning to reach conclusions and approaches to problems;

· the ability to use judgement and decision-making skills to evaluate situations, establish priorities, and resolve matters;

·   the ability to think quickly and work under stressful conditions;

·   the ability to actively listen and communicate effectively; and

·   the ability to follow verbal and written instructions. 

Incumbent will be required to complete a Keystroke test with 80% accuracy.

Incumbent will be required to complete post offer, pre-employment testing per Department Policy.

Physical, Cognitive, and Psychological Requirements:

Position requires

  • light lifting (5-20 pounds) two to three times a day,
  • the ability to hear, use the telephone, and perform stationary work at a computer screen and keyboard.
  • ability to sit/stand at a designated console for prolonged periods of time, utilize a computer micro-touch screen, type information into a computer terminal, while gathering and disseminating information over the telephone and/or computer screen.